Policies & FAQs

Privacy Policy 

Terms of Service

We provide three flexible options following the issue of an invoice: GoCardless Instant Bank Pay, Direct Debit, or Faster Payments. All transactions are securely processed via GoCardless. 

Yes, clients may opt to pay for sessions in advance to secure a preferential discounted rate; however, these payments are strictly non-refundable service credits that must be used within 6 months.

We have a strict 24-hour policy; cancellations within 24 hours of the start time are billed at 100% of the total session value. Sessions made with under 24 hours notice are exempt from this, but there is no obligation to fufill the request and RMK Education may charge a late booking fee.

We require a written medical history summary from you, including but not limited to, medical conditions, allergies and recent injuries. Providers are authorized to administer prescribed emergency medication (like an EpiPen or inhaler) in a crisis while calling Emergency Services. You will be contacted as soon as nobody is in immediate danger.

No, all bookings and payments must be processed through RMK Education. Engaging our providers privately for up to two years after booked session is a breach of our terms and results in a "Finders Fee". More information can be found in our Terms of Service.

Childcare bookings have a 3-hour minimum charge. Tutoring sessions are for a minimum of 1-hour.

Yes, we provide overnight care. Please note that for services between 10:00 PM and 7:00 AM, an overnight rate of £30.00 per hour applies above the standard rate. 

We understand that delays happen, but late collections impact our providers' schedules. Collections exceeding the agreed end time by more than 10 minutes are billed at an overtime rate of 1.5x the standard rate, and recurring issues may incur a £30.00 late surcharge.

Sessions will conclude at the originally scheduled time to avoid disrupting subsequent clients, should an extention not be possible, and the full session fee remains applicable. We will extend a lesson if the delay is caused by the provider's own lateness.

To protect the health of our providers, you must notify us if a child has a fever, contagious rash, or has vomited within 24 hours of a session, as we reserve the right to cancel the session without a refund.